Effective Date: June 5, 2026

General Policy

All prescriptions are personalized for individual patients and therefore cannot be returned or refunded once prepared. Pharmacy regulations prohibit medication returns. Once an order ships, it is final and non-refundable.

Order Cancellation

Cancellations are permitted only before pharmacy submission. If you've completed a provider consultation but the medication order has not yet been submitted to the pharmacy, you may cancel for a refund. Once submitted to pharmacy or shipped, cancellations are no longer possible.

Medical Ineligibility

If a healthcare provider determines medical ineligibility after review, customers receive a full refund.

Damaged Deliveries

Customers must report damage within 24 hours of delivery with photographic evidence. Cora will replace the product or issue a refund after verification.

Subscription Cancellations

Subscriptions remain active through the current billing cycle after cancellation is confirmed. Partial or prorated refunds are not offered for unused time within a billing cycle.

When Refunds Are Not Available

Refunds are denied when:

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• Prescriptions reach the pharmacy
• Customers change their minds post-processing
• Incorrect address information is provided
• Terms of Service violations occur
• Packages are confirmed delivered by carriers

Shipping Concerns

Customers must report missing delivered packages within 24 hours with documentation. Police reports may be required for suspected theft. Curve is not responsible for packages after the carrier has confirmed delivery.

Refund Request Process

Customers should contact Curve via email (hello@trycurve.co) with order details and supporting documentation. Refund requests are reviewed within 2-4 business days, with approved refunds processed within 5-10 business days.

Billing Errors

Duplicate charges and confirmed billing errors receive refunds.